TimelyCare

SVHEC Workforce Training students (individuals enrolled in HVAC, IT Academy, and Welding) now have FREE, 24/7 access to virtual care services with TimelyCare — the virtual health and well-being platform designed for college students and adult learners. Students do not need insurance to access TimelyCare services. Download the app here. As part of SVHEC’s partnership with TimelyCare, students have access to services in TimelyCare, including:

  • TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors. There’s no limit to how much you access TalkNow.

  • Scheduled Counseling: Choose the day, time, and mental health provider that best works for you. Appointments are available as soon as the next day. (Note: Scheduled counseling is limited to 3 free visits per year (Aug-July).

  • Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.

  • Basic Needs Support: Access to low or reduced-cost community resources, including food and housing assistance, transit support, childcare, and finances. Students have access to TimelyCare services 365 days a year. That means you have access during breaks, after-hours, and any time you need support!

The first step to accessing services is registering for TimelyCare. The process takes about 10 minutes and we recommend doing it now even if you don’t think you’ll need these services. That way, if the time comes you’ll know help is just a click away.

Register for TimelyCare
Student Resource Guide


NOTE: Students have access while enrolled in an SVHEC Workforce Training program. Access ends six months after you complete your training program. Speak with staff in the Office of Learner Success & Engagement if you have questions about accessing TimelyCare.

Frequently Asked Questions

What is TimelyCare?

TimelyCare is a virtual health and well-being platform available 25/7, 365 days a year for SVHEC Workforce Training students.

Who can use TimelyCare?

Currently, TimelyCare is only available to SVHEC Workforce Training students. These are students enrolled or co-enrolled in an SVHEC hands-on training program in HVAC, the IT Academy, or Welding. Unfortunately Career Tech Academy students and other students on campus are not eligible for TimelyCare services. Danville Community College and Southside Virginia Community College students have access to TimelyCare through the community college and should consult with the Community Colleges Office for more information.

What do I do if I need help but am not eligible for TimelyCare?

First, we want you to know that you are not alone. Help is available, and SVHEC’s Office of Learner Success & Engagement is here to support you and help you access the services you need. Our team has compiled an extensive list of resources ranging from mental health, LGBTQIA+, and grief support to resources for housing & food insecurity, family services, and substance use. You may also make an appointment to speak with someone in the Office of Learner Success & Engagement by calling 434-572-5568 or stopping by their office located on the Programs Hall in the 820 Bruce Street building. Student Resource Guide

How do I access TimelyCare?

Go to timelycare.com/SVHEC or download the TimelyCare app from the Apple App Store or Google Play Store to access care. You will use your SVHEC.email account to log in.

How much do these services costs?

There is no cost to students and your insurance will not be billed for TimelyCare services. All costs are covered by SVHEC.

When can I start accessing services?

SVHEC Workforce Training students may begin accessing services five days before your first class starts. Your access ends six months after you complete your training program. If you withdraw from a program your access ends immediately. If you have questions or trouble registering, contact the SVHEC Office of Learner Success & Engagement.